This policy explains how we collect, use, and protect your information when you use Yoleevent.
Information We Collect
Account Information
Required: Name, email address, password (if not using social login)
Optional: Phone number, billing address, profile photo
Location Information
We may collect your location to show you relevant events in your area. You can control these permissions in your device settings.
Automatically Collected Information
When you visit, we automatically collect:
- IP address and browser type
- Operating system and device information
- Pages viewed and time spent
- Referring websites
How We Use Your Information
We use your information to:
- Process and complete ticket transactions
- Verify your identity and prevent fraud
- Send you your tickets and confirmations
- Show you relevant events (with your permission)
- Provide customer support
- Send important notifications
- Improve our platform
- Send marketing communications (with your consent)
- Comply with our legal obligations
Payment Information
We do not store your complete payment information (card numbers, CVV codes) on our servers. All payments are securely processed by our third-party payment providers.
Sharing Your Information
We share your information in the following situations:
With Organizers
- When you purchase a ticket, we share only your name and email with the organizer for event verification and access
- We do not share your billing information, physical address, or phone number with organizers
With Service Providers
- Payment processors
- Email services
- Analytics providers
For Legal Reasons
- Comply with legal obligations
- Enforce our terms
- Protect rights and safety
Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.
Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal obligations)
- Portability: Request a copy of your data in a readable format
- Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, contact us at support@yoleevent.com
Cookies and Tracking Technologies
We use cookies for:
- Essential: Necessary for the platform to function
- Analytics: Understanding how visitors use the platform
- Functional: Remembering your preferences
- Marketing: Delivering relevant advertisements
You can control cookie preferences in your browser settings.
Third-Party Services
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.
Children's Privacy
Our platform is not intended for persons under 13 years old (or 16 in the EEA). We do not knowingly collect personal information from children.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes by posting the new policy on this page.
Additional Information
For EU/EEA Users (GDPR)
If you are in the European Union or the EEA, you have specific rights under the GDPR:
- Right to access your data
- Right to rectification
- Right to erasure
- Right to data portability
- Right to object to processing
For California Users (CCPA)
If you are a California resident, you have specific rights under the CCPA:
- Right to know what information is collected
- Right to delete your information
- Right to opt out of the sale of information
We do not sell your personal information to third parties.
Contact
For any questions regarding this privacy policy:
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